Gerontechnology acceptance by older adults and their satisfaction on its servitization in Hong Kong
Author(s)
Leung, Zeno Chuen Suen
Author(s)
Cheng, M.
An, S.
Cheung, C. F.
Chun, T. K.
Date Issued
2023
Publisher
Taylor & Francis
Journal
Behaviour & Information Technology
Volume
42
Issue
16
Start page
2932
End page
2951
Abstract
In recent years, the unprecedented growth of the aging population has posed lots of challenges to society. Gerontechnology, combining gerontology with technology, could be a way to turn this challenge into an opportunity. As older adults always evidence a lower-level technology usage compared with younger people, studies on technology acceptance and adoption for older adults have significant research value. Although this topic has been widely studied, most of them focus on the design of products’ physical features and the interaction between older adults and technology, its related services are rarely discussed. To bridge the gap, this study aims to capture older adults’ gerontechnology acceptance and usage conditions and increase the knowledge of gerontechnology servitization for older adults. A face-to-face interview-based survey questionnaire was purposely designed for collecting data related to older adults’ technology experience, technology acceptance factors, and their views on services. Older adults aged 55–75 years old in Hong Kong participated in this survey. The study shows the pitfall of a lack of supportive services of gerontechnology, especially during initial use, and highlights the potential for comprehensive design that integrates products and services into a system facilitating older adults’ technology acceptance and adoption.
SFU Affiliated Publication
Yes
Availability at SFU Library
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