Chan, Eric Lu ShekEric Lu ShekChanFung, Ita Mo ChiIta Mo ChiFungChan, Carol Wai YeeCarol Wai YeeChan2021-04-152021-04-152016https://repository.sfu.edu.hk/handle/sfu/562Purpose The purpose of this paper is to bring consideration to the care receivers’ point of view when setting policies for the delivery of health services. Design/methodology/approach This paper briefly reviews the delivery of health services designed by the governing body in Hong Kong and China. It also looks into how the care receivers behave in the respective delivery system. Findings With different objectives and fundamentals, Hong Kong and China strive to improve the delivery of health services. However, there are issues which make the implementation of these improvements challenging. This paper looks into the care receiver’s concerns that impact the delivery of health services. Originality/value Provide areas for consideration when setting up health policy.enjournal article10.1108/IJHG-03-2016-0019