Workplace violence in Hong Kong, China: Nature, impact, and preparedness
Author(s)
Author(s)
Chappell, D.
Kwok, S. I.
Wu, J.
Date Issued
2012
Publisher
Sage Publications
Journal
International Journal of Offender Therapy and Comparative Criminology
Volume
56
Issue
6
Start page
955
End page
975
Abstract
This article reports a survey of workplace violence in Hong Kong. A sizable number of the 1,198 organizations that were questioned reported that they had experienced such violence over the 2 years preceding the study, but the problem was not prevalent. In both the private and government sectors, nonphysical violence happened more frequently than physical violence, and there was a reported lack of preparedness of many organizations to deal with the violence. Compared with private organizations, government organizations experienced more coworker and customer violence, but more private than government organizations believed that workplace violence caused the loss of key employees and clients. Correlation analysis found that a subculture of workplace violence appears to emerge over time, such that the more customer violence is experienced, the more is coworker violence, and the more the nonphysical violence, the more the physical violence. These findings are discussed with reference to international findings.
SFU Affiliated Publication
No
Availability at SFU Library
No database links found.